Access Center Supervisor - Imaging & Specialty Scheduling - Full Time (Hybrid)

Access Center Supervisor - Imaging & Specialty Scheduling (GI) | Full Time 8AM-5PM daily - Hybrid Schedule | Required onsite two days a week determined by Imaging and GI Department onsite days (not yet determined) | Holt Ave Manchester NH | Must Live Local

Position Summary:

The Access Center Supervisor, Imaging & Specialty Scheduling, is responsible for the daily operations, performance, and service delivery of the Imaging Scheduling and Specialty Scheduling teams. This position provides leadership and support to front-line coordinators and support staff, ensuring timely, accurate, and patient-centered scheduling services across multiple specialties and diagnostic service lines.

Under the direction of the Access Center Manager, the Supervisor oversees workforce management, productivity, quality, training, and operational performance. The Supervisor works collaboratively with clinical, operational, and physician practice partners to improve patient access, optimize scheduling workflows, ensure appropriate utilization of resources, and achieve departmental goals related to access, patient experience, and operational excellence.

What You’ll Do

Leadership & Operational Oversight

• Monitor staff performance, accuracy, productivity, and work queue management to ensure compliance with departmental standards and organizational expectations.
• Perform quality reviews of scheduling interactions and documentation to ensure consistency, accuracy, and excellent customer service.
• Develop and implement strategies to improve access, scheduling efficiency, patient experience, and operational outcomes.

Imaging Scheduling Oversight

• Oversee scheduling operations for diagnostic and imaging services, ensuring accurate scheduling based on provider orders, clinical requirements, and patient needs.
• Partner with Imaging leadership to optimize scheduling templates, utilization, capacity management, and operational workflows.

Specialty Scheduling Oversight (GI Department)

• Monitor referral and scheduling work queues to ensure timely patient outreach, appointment completion, and closure of scheduling requests.
• Partner with clinical and operational leaders to address workflow challenges, communication needs, and scheduling capacity concerns.
• Participate in performance improvement initiatives, workflow redesign efforts, technology implementations, and organizational change management activities.

Staff Development & Engagement

• Plan, develop, and implement strategies for ongoing staff development, engagement, and performance improvement. Remain knowledgeable of skill sets and competencies required for success.
• Training and coaching, foster culture of the team, performance feedback.

Customer Service & Continuous Improvement

• Ensure internal and external customer expectations are met or exceeded and address service concerns in a timely manner.

Administrative Responsibilities

• Participate in recruitment, interviewing, hiring, onboarding, annual evaluations, and succession planning for direct reports.
• Attend leadership meetings and contribute to strategic planning, operational initiatives, and departmental policy development.

What You’ll Need

High School Diploma or Equivalent required. Associate degree preferred.

Two years of supervisory, coordinator, or team lead experience required. Experience in healthcare operations, patient access, scheduling, call center operations or ambulatory practice operations required.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Continuing Education Reimbursement Programs $4000/YR for Full Time staff, $2000/YR for Part Time staff. Tuition discount programs for you, your spouse, and dependents!
• 403(b) Retirement Savings Plan with employer match
• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)
• Additional discount programs available to all Elliot employees on things like insurance, mobile plans, travel, etc.

For more benefits click here!