Call Center Representative - Manchester Urology - Full Time

Must meet all Key Responsibilities that are indicated

• Must be able to answer the incoming calls to schedule or re-schedule patients for appointments, answer patient questions, and direct the patient to the appropriate person if unable to answer the questions.
• Is required to answer the Emergency Line.
• This position is the initial contact for the majority of our patients – welcoming them into our practice.
• This position is the practice’s first and lasting impression.
• Must deal in an immediate manner with incoming consults and message from outside Physicians for the Physician On Call.
• Must be able to deal with all types of patients conflicts.
• Must be able to work at a fast pace and must be able to multi-task.
• Dealing with difficult situations in a positive and professional manner.
• Exceed Customer Service standards.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.

• Experience: Previous experience in a health care setting performing similar functions preferred.

• Certification/Licensure:N/A

• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

And more!