Elliot Health System - Office Coordinator - Wound Center - Full Time

Assists in assuring smooth day-to-day operations of individual EPN/EPS offices. Provides support to the Office Manager, providers, clinical and non-clinical staff. Works with the Office Manager to support the mission and vision of the EPN/EPS in the delivery of the highest standards of health care to our patients and the effective use of resources. Under the direction of the Office Manager supervises the activity and performance of administrative staff and is responsible for all facets of front desk operations.

Key Responsibilities

• Develops guidelines for prioritizing work activities, evaluating effectiveness, delegates and assigns duties, and modifies activities as necessary.
• In conjunction with the Office Manager, performs personnel performance and competency evaluations of non-clinical staff.
• Participates in the selection process of candidates for employment in the department.
• Coordinates the orientation and training of new administrative personnel. Maintains documentation of orientation and training activities with emphasis on proficiency and competency.
• Responsible for training staff in relation to revised and/or newly implemented policies and procedures.
• Provides continuous feedback to staff on performance. Initiates and/or makes recommendations for personnel actions, including but not limited to rewarding, transferring, reassigning, taking disciplinary action or termination.
• Partnering with the Office Manager, promotes and facilitates problem solving and issue resolution with staff regarding concerns and conflicts within the office.
• Works in conjunction with the Office Manager to prepare and adhere to department budget.
• Creates, monitors, and adjusts provider schedules to maximize physician productivity and to increase patient access.
• Monitors staff time to ensure adequate administrative staff levels on a daily basis.
• Organizes functions for Office Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
• Maintains department inventory and completes orders.
• Ensures payment of department expenses, which require Office Manager’s signature.
• Distributes notices and agendas of select meetings. Records, transcribes, obtains approval and distributes minutes of these meetings.
• Ensures complete, accurate and timely charge-capture and charge entry. Works with providers, PPS Central Business Office and the Elliot Legal/Risk Departments to assure accurate coding and billing compliance, as well as provider education in medical record documentation and coding practices. Ensures that practice staff members are maximizing the functionality of the Epic Practice Management System Modules.
• Responds to patient concerns and resolves conflicts by communicating with staff, providers, insurers, Central Billing Office and any other departments that might help resolve conflict.
• Ensures both patient safety and high levels of customer service by prioritizing, identifying and resolving problems.
• Ensures confidentiality of patient, employee, legal, budget and all other company matters including but not limited to discussion of salary or pay rate.
• Resolves office equipment and physical plant maintenance issues according to accepted policies and procedures.
• Is able to perform all Patient Service Representative functions, as necessary.
• Develops and implements new projects, as directed.

Education/Experience/Licensure

• Education: High School diploma or equivalent required. Bachelor’s degree or equivalent experience preferred.
• Experience: A minimum of two (2) years in a busy, complex office environment, managing multiple priorities, with strong working knowledge of medical terminology, personal computers, Office software and network systems preferred.
• Software/Hardware: Extensive knowledge of all Microsoft Office software functions.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!