Elliot Health Systems - Director, Central Business Office - EHS Patient Accounts - Full Time

Who We Are:

At Elliot Hospital our team takes great pride it the work that we do. We encourage everyone to work as a team and provide support where needed. If you have great attention to detail, strong leadership skills and are ready to lead this exceptional team to success, we encourage you to apply!

About the Job:

The Director of Central Business Office is responsible for overseeing all aspects of insurance claim submission, payer follow-up, denial management, appeals, and cash posting for both technical and professional claims throughout Elliot Health System. This leadership role ensures efficient business office operations through the development and monitoring of key performance indicators (KPIs), staff productivity, and quality standards. The Director will lead cross-functional initiatives to reduce denials, accelerate cash flow, and optimize reimbursement through data-driven strategies and continuous process improvement. Collaboration with internal business partners is essential to surface trends, share insights, and drive systemic improvements across the organization.

What You’ll Do:

• Direct and optimize the end-to-end submission of insurance claims for both technical and professional services, ensuring accuracy, timeliness, and compliance with payer requirements
• Lead teams responsible for tracking unpaid claims, identifying bottlenecks, and driving resolution of outstanding accounts receivable through proactive payer engagement
• Develop and maintain denial tracking systems, analyze trends, and implement targeted interventions to reduce denial rates and improve first-pass resolution
• Supervise the appeals process for denied claims, ensuring proper documentation, clinical input when needed, and timely submission of appeals to maximize recoveries
• Ensure accurate and timely posting of all insurance payments and adjustments, including reconciliation of deposits to expected reimbursements and identification of payment variances
• And more

Who You Are:

• Bachelor’s degree in Healthcare Administration, Finance, Business, or related field, Required
• 7+ years of experience with progressive healthcare business office responsibilities, Required
• 3+ years of direct supervisory experience, Required
• Experience with reporting tools such as Tableau or PowerBI, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!