Elliot Health Systems - Practice Manager I - Rehab Outpatient - Full Time

1070 Holt Ave Manchester NH - Rehab Outpatient

Rehabilitation Services – Outpatient

Elliot Rehabilitation Services outpatient department consists of 8 clinics across the greater Manchester area. We offer physical, occupational and speech services across a multitude of specializations including orthopedics, neurological, pelvic floor, vestibular, geriatrics, pediatrics, and oncology. We offer a multitude of educational opportunities to promote clinical growth and support staff with dedicated documentation time, mentorship programs and involvement in department projects. We encourage a culture of learning and process improvement while providing high quality, evidence-based therapy leading to positive patient outcomes.

About the Job

The Practice Manager I will work under the direct supervision of the Director and within the established policies and procedures of the Elliot Hospital. Ensure the safe and cost-effective delivery of care within a single practice. The Practice Manager I provides supervision responding to the needs of patients, staff, and therapists and is responsible for the management of personnel, fiscal resources, delegation of responsibilities, and effective communication.

What You’ll Do

• Oversee daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of EPIC, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
• Manage administrative and clinical staff to ensure timely and accurate completion of tasks and customer service excellence; manage efforts to ensure optimal levels of reimbursement.
• Create, monitor, and adjust therapist schedules to maximize productivity and to increase patient’s access.
• Oversees department staffing and tracks volume to budget projections; participates in budgetary planning, implementation, and monitoring. Research and describe reasons for budget variances. Work with Revenue Integrity to ensure optimal levels of reimbursement.
• Identify new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Facilitate multidisciplinary participation.
• Facilitate meetings of staff including regularly clinical, front office, and full section meetings as needed. Provide agenda's, minutes and follow-up communication as required.
• Support alignment of practice operations through participation in efforts to standardize common workflows.
• Support marketing and outreach efforts to raise awareness and cultivate new business. Foster relationships with new and existing patients to ensure highest level of retention and referral. Support efforts to increase referral of new patients. Update EHS website as needed.
• Participate and contribute to the successful implementation in health system improvement projects
• Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, DNV and infection prevention policies and procedures. Ensure employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
• Responsible for professional development of staff. Implement staff training and development programs. Provide leadership of workflow improvement programs
• Payment and EOD balancing; FTE Requests, Office WQ's; Charge Reconciliation; referral, access, scheduling, testing and financial reports as needed.

What You’ll Need

Bachelor’s degree in business management, hospital administration, or a closely related field preferred. Previous healthcare management, billing, clinical, technical and or reimbursement experience required.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Continuing Education Reimbursement Programs
• 403(b) Retirement Savings Plan
• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)

For more benefits click here!