EMS Pre-Hospital Care Program Manager- Full time

About the Job:

The EMS Pre-Hospital Care Program Manager provides leadership, strategic direction, and operational oversight for all pre-hospital care activities within the Emergency Medical Service (EMS) system. This role is responsible for ensuring high-quality, evidence-based emergency medical services through comprehensive program development, clinical education, and continuous quality improvement initiatives. The manager oversees pre-hospital outreach efforts, collaborates closely with EMS agencies, medical directors, and hospital leadership, and ensures seamless coordination between field providers and emergency department teams. This position plays a key role in shaping system performance, strengthening clinical practice, and supporting the delivery of safe, timely, and patient-centered emergency care.

What You’ll Do:

• Lead the development, implementation, and evaluation of pre-hospital care programs and systemwide quality improvement initiatives. Maintains expert knowledge of local, state, and national trends, regulations, and best practices in pre-hospital and trauma care.
• Oversee the design and delivery of educational offerings for EMS personnel, hospital staff, and community partners.
• Serve as a primary liaison between EMS agencies, emergency department leadership, and EMS medical director to support clinical alignment and operational excellence.
• Monitor system performance, analyze quality metrics, and drive improvement strategies that enhance patient outcomes.
• Support medical director in clinical governance, protocol development, and quality performance review processes.
• Coordinate and strengthen transitions of care between pre-hospital providers and emergency department teams.
• Identify, investigate, and intervene in quality-of-care concerns; escalate issues to the EMS Medical Director as appropriate.
• Represent the EMS program in regional committees, regulatory reviews, and community outreach initiatives.
• Strong leadership presence with the ability to influence across multidisciplinary teams.
• Deep understanding of EMS operations, pre-hospital clinical practice, and emergency department workflows.
• Skilled in program development, education, and quality improvement methodologies.
• Liaison for first responders (fire, police, EMS, air medical) to Elliot Health System.
• Manage the education and training activities of pre-hospital personnel and take an active role in community education.
• Conduct case reviews and quality assurance activities with local EMS services to monitor and improve patient care.

Who you are:

• Bachelor’s degree in Nursing, Emergency Medical Services, Healthcare Administration, or a related field required. Master Degree preferred.
• Current NH registered nurse or EMS certification (Paramedic or equivalent) preferred. Additional certifications (e.g., TNCC, PHTLS, ACLS, PALS) may be required.
• Minimum of three (3) to five (5) years of experience in EMS, emergency services, or trauma program operations. Program coordination experience in a hospital environment is desirable. Leadership or supervisory experience preferred.
• Strong understanding of EMS operations, pre-hospital clinical practice, and trauma care standards. Demonstrated ability to lead quality improvement initiatives and manage complex operational workflows.
• Ability to analyze data, interpret regulatory requirements, and develop effective policies and procedures. Strong organizational and problem-solving abilities with a focus on system performance and patient outcomes.

Why You’ll Love Us:

• Medical, Dental, Vision Benefits starting the 1st of the month following start date
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Nursing Student Loan Paydown Program up to $20,000

Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Di