Intake Representative II - Interventional Spine - Full Time

About the Job: M - F 7:30 am - 4pm. Can be flexible. Once trained, position may take on a hybrid model.

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

WhatYou’llDo:

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments. 

• Assistspotential new patients and referring offices with new patientprocess, with a large volume of phone contact and electronic and/or faxed new patient information. 

• Answers and/or screen all incoming calls/inquiries and directs elsewhere asappropriate. 

• Obtains and verifies demographic and coverage information,organize,ensureaccuracy, andcompletenew patient referral form following department guidelines for each new patient. 

• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment. 

• Keeps track of each referral at various stages of completion and continually following up on pending issues. 

• Verifies accuracy of information byidentifyingpatient’s demographics, hospital number, insurance, and patient history. 

• Conducts research in Epic patient records for historical information. 

• Providesaccurateand up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information. 

• Notifies Manager of any urgent incoming requests for review and ensures records are available. 

• Follows specified procedures for dispatching finished referrals todesignatedperson(s) for approval to either book appointments or notify referring providers of denials. 

• Establishes andmaintainsall logs, records, or other file systems necessary to accurately track production for referral office. 

• Reviews our compliance policy and reminder process with the patient. 

• Completes a MINI registration within the EPIC system, scheduling the patient withappropriateprovider. 

Who You Are: 

• Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on. 

• Able to meet the accuracy and detail requirements for this job. 

• Must be able to work under pressure in a consistently busy area. 

• Ability to use independent judgment and critical reasoning to determineappropriate proceduresto use or systems to access for any given situation. 

• Must be able to work all shifts on site. 

Job Qualifications

• Education:Highschooldiplomaor equivalentrequired.

• Experience:Minimum of three (3) years of related medical office experience. Minimum 1 year of medical terminology.

• Skills:Proficient in Microsoft Office; Proficient in navigating Epic electronic medical record; Detail oriented with strong organizational and communication skillsnecessary in all aspects of the new patient process.

WhyYou’llLove Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay and earned time accrual plan

• Tuition Reimbursement and career advancement opportunities

• 403(b) Retirement Savings Plan

• Supplemental benefits, including access to theWelliotHealth Center

Andmore!