Manchester Doorway Manager

The Program Manager will coordinate all Greater Manchester Doorway Program (the “Program”) activities in the Manchester community. This position requires working closely with community treatment providers, police departments and probation and parole. Will also provide substance use assessment, brief therapeutic interventions, and referrals to patients and/or their families within the Program.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides coordination between the Program, Elliot Hospital, treatment providers, and other agencies as appropriate.
• Provides direct supervision for the team, to include Therapist, Case Managers and Peer Recovery Support Workers (the “Treatment Providers”).
• Conducts public relations activities related to the Program. May be required to serve on committees or task forces as assigned by the Director of Substance Use Services or their designee.
• Coordinates communication between the Treatment Providers through both written and verbal means in a timely manner.
• Prevents and/or resolves developing patient crisis to avoid unnecessary use of emergency rooms, detoxification, in-patient treatment and re-hospitalizations.
• Assists in gathering and maintenance of statistical data regarding activity of the Treatment Providers.
• Meets regularly with community Physicians and Treatment Providers to review programs, strategies and progress and to ensure the behavioral health standards are complied with during treatment.
• Assists in the development of goals, objectives and strategies for the Program. Other duties as assigned by the Director of Substance Use Services and/or their designees.

SECONDARY DUTIES AND RESPONSIBILITIES

• Assessment: Provides substance use assessment of individuals who present for overdose or other substance use-related issues. Based on evaluation, makes appropriate referrals, both internal and external, to the hospital system. Serves the best interests of the patient and exercises independent professional judgment when rendering care.
• Treatment Planning: Works cross-functionally with behavioral health teams throughout the Health System and collaboratively discusses potential treatment referrals.
• Counseling: Provides brief individual, and/or family interventions to reach therapeutic goals. May also be required to facilitate groups to cover gaps in staffing coverage.
• Documentation of Services: Maintains ongoing documentation of patient interventions. Documentation must be completed within 24-hours of the service date. This includes documentation of initial substance use assessment, treatment plans, and referrals and any other patient interaction, including phone calls. Cooperates with audits of patient charts conducted to ensure compliance with all coding and documentation requirements and any compliance education reasonably required by the Director of Substance Use Services.
• Liaison Functions: Represents the practice in the community. Participates in marketing, education, as well as other activities to promote and enhance the public image of Elliot Health System.
• Quality Improvement Activities: Attends and provides input in Quality Improvement and Quality Assurance projects as deemed necessary by the Director of Substance Use Services. Such Quality Improvement activities will include activities related to enhancing and maintaining patient satisfaction.
• Supervision/Collaboration: Participates in ongoing peer supervision and collaboration to maintain licensure and to receive clinical input from peers. General oversight and clinical supervision will be provided by Director of Substance Use Services.
• Compliance: Follows up with patients within twenty-four hours regarding referrals. Documents telephone conversations in the medical record system provided by Elliot Health System.
• Policies and Procedures: Adheres to all Elliot Health System departmental policies and Credentialing: Submits credentialing and re-credentialing information to Medical Staff Affairs and Credentialing Specialist within seventy-two hours of receipt of applications.
• Other Duties: Participates in appropriate role in disaster drills and other emergency situations, community events, committees, and other related activities as requested.