Patient Service Representative - Manchester Doorway - Full Time

Elliot Health System’s Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) provide individual and group-based treatment of co-occurring substance use and mental health disorders. PHP and IOP are for individuals who need care that is more intensive than individual outpatient programs but not as intensive as residential treatment. Depending on their role, staff can provide case coordination, assist participants in accessing community-based services, provide medication management, evaluate participants for medical issues, and more. The teams coordinate closely with primary care providers on a biweekly basis to ensure that all aspects of patients’ wellbeing and health are addressed appropriately.

About the Job:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. Retrieving and updating medical records, collecting fees, and performing general clerical and other duties as assigned in accordance with TJC and government standards, as well as policies and procedures of Elliot Rehabilitation Services.

What You’ll Do:

• Greets patients and visitors to the department, performs check-in and notifies appropriate personnel of arrival

• Provides excellent customer service and serves as a positive representative of EHS in all interactions

• Receives incoming telephone calls, directs inquires as appropriate and takes messages

• Receives and processes referrals from physician’s offices and manages referral tracking process

• Performs required insurance verification activity when appropriate. Obtains insurance information through department processes in order to ensure that proper authorization requirements will be fulfilled

• Schedules appointments for therapy evaluations and visits based on established guidelines

• Completes the registration process, explains applicable policies to patient and assists patients with paperwork

• And more

Who You Are:

• High school diploma or equivalent, Required

• Experience in a health care setting performing similar work, Preferred

• Ability to obtain CPR Certification within first 90 days and maintain while in position

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees 

• Short term, long term disability, Accident insurance, & life insurance

• Tuition Reimbursement

• Referral bonuses

• Accrued earned time for full-time & part-time employees

• 403b Retirement plans, with generous employer contributions

• And more!