Practice Manager II - Pulmonary - Full Time

Join one of Southern New Hampshire's most established and respected pulmonary practices at Elliot Pulmonary Medicine, located at the beautiful Rivers Edge campus in Manchester, NH. We are seeking an experienced, dynamic, and patient-focused Practice Manager to lead our comprehensive pulmonary service line, overseeing Pulmonary Medicine, Pulmonary Rehabilitation, and Pulmonary Function Testing services.

Why Join Us?

 At Elliot Pulmonary Medicine, you'll be part of a highly skilled team committed to clinical excellence, innovation, and compassionate care. Our Rivers Edge location offers a collaborative environment where leadership is valued, employee growth is encouraged, and every team member plays an important role in advancing the health of our community.

Position Summary: Monday through Friday, days. Must be able to work additional hours as required to respond to the demands of the position.

This key leadership role is responsible for driving operational excellence, fostering a culture of exceptional patient care, and supporting a multidisciplinary team dedicated to improving the lives of patients with complex respiratory conditions. The ideal candidate is a collaborative leader with a passion for healthcare operations, staff development, and delivering outstanding patient experience. This is an exciting opportunity to make a meaningful impact within a growing specialty practice while helping shape the future of pulmonary care at Elliot Health System.

Primary duties and Responsibilities

• Oversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation, and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
• Partner with the Nursing Manager and Medical Directors to oversee day-to-day operations of the GI practice(s), including clinic flow, staffing, scheduling, patient access, Epic utilization, clinical workflows, customer service, supply management, and resolution of operational issues.
• Creates, monitors and adjusts provider schedules to maximize productivity and to increase patient's access. Tracks provider vacation, sick, and continuing education hours. Manages physician on-call schedules.
• Support contract compliance for employed and contracted providers. Ensure efficient use of provider templates and appointment types (new, follow-up, procedure, procedures, APP/MD visits).
• Collaborates with providers and clinical leadership to support policy development and practice standards.
• Proactively identifies and resolves operational issues impacting patient satisfaction.
• Supports the implementation of new technologies, programs, and care models, and participates in strategic planning for GI service line growth and expansion.
• Partner with billing, coding, and revenue cycle to optimize charge capture, coding, and collections. Manage budget, expense control, and financial performance. Monitor KPIs, including work RVUs, collections, denial rates, and cost per visit.
• Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Facilitate multidisciplinary participation. Analyzes volume trends, capacity, and staffing needs, and assists in the development of dashboards for key digestive health metrics, including procedural volumes, provider inbox burden, and patient throughput.
• Payment and EOD balancing; FTE Requests, Open Encounter Reports; Office WQ's; Office Charge Review WQ's (EPS) Charge Reconciliation; also referral, access, scheduling, testing and financial reports as needed. Approve provider time sheets, process CME, IT and other requests.
• Responsible for professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs.
• Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
• Completes and delivers annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Work with Medical Directors to prepare and execute provider annual reviews.
• Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement.
• Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements. Uses feedback, access metrics, and wait-time data to continuously refine scheduling and intake models.
• Supports alignment of practice operations through participation in efforts to standardize common workflows. Identifies new opportunities to advance departmental goals, measure performance, and implements quality and performance improvements plans. Coordinates operations across multiple locations if applicable.

Education: Bachelor's Degree strongly preferred or equivalent experience required.

Experience: Minimum of three to five years of work and supervisory experience preferably in practice management of multiple locations.

Certification/Licensure: Membership in professional organization encouraged.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!