Technical Support Specialist III - IT - Full Time ONSITE

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist III provides Tier III support for SolutionHealth. The position is responsible for assessing new and existing applications, development of new workflows and the ability to interface with the helpdesk, desktop, configuration, network, server and storage teams at a high functional level. The specialist will be required to provide advanced level application and hardware support.

What You’ll Do:

• Provide IT support for the SolutionHealth end user environment
• Provides resolution for escalated tickets from the helpdesk and technical support teams
• Creates and maintains the knowledge base for the technical support team
• Analyzes and resolved complex technical problems that arise with application and hardware used by the SolutionHealth end user community
• Triages more complex technical issues and engages the appropriate support group
• Works directly with vendors and contractors to ensure repairs or problems are resolved in a timely manner
• Assists in the administration of the Active Directory environment
• Adheres to Service Level Agreements set by SH management and clinical and fiscal teams
• And more.

Who You Are:

Education: An Associate’s Degree or equivalent in Information Systems or related field required. A Bachelor’s Degree or equivalent in Information Systems or related field preferred.
Licensure/certification: COMP TIA A+ certification or equivalent required.
Experience: A minimum of 3-5 years’ experience supporting PCs in a networked environment required. 5+ years’ experience preferably in a healthcare setting preferred.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!