Patient Relations Representative - Revenue Cycle - Full Time

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high‑quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188‑bed, DNV‑accredited hospital in downtown Nashua with a Level III‑N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi‑specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient‑centered care to thousands each year.

About the Job

The Patient Relations Representative supports the Central Billing Office within the Revenue Cycle department and plays a key role in promoting revenue integrity. This position is responsible for resolving patient billing questions accurately and efficiently while delivering exceptional customer service. The role is on‑site and involves frequent interaction with patients, families, internal departments, and external vendors.

What You’ll Do

• Respond to patient billing inquiries via phone, email, and in person, documenting all interactions in the electronic patient accounting system

• Review and explain accounts receivable processes, insurance payments, and patient financial responsibility

• Assist patients and family members in understanding insurance Explanation of Benefits and resolving billing concerns

• Determine appropriate payment resolution paths, including payment in full, payment plans, Medicaid, or other options

• Collaborate with Financial Counselors, Early Out vendors, and Bad Debt vendors

• Support internal departments with billing‑related questions

• Correct and update patient demographic and insurance information as needed

• Manage assigned work queues and special billing projects

• Forward attorney and collection agency inquiries to Revenue Cycle leadership

• Perform additional duties as assigned

Who You Are / Requirements

Required Qualifications

• High School Diploma or equivalent

• 1–3 years of experience in medical billing, collections, or a related role within a hospital, physician office, or insurance setting

• Working knowledge of CMS guidelines, third‑party payers, Medicaid, managed care products, workers’ compensation, and liability plans

• Understanding of state and federal regulations related to self‑pay collections and Fair Debt Policy

• Strong organizational skills, attention to detail, and ability to follow through on tasks

• Excellent verbal and written communication skills

• Ability to work in a fast‑paced, high‑call‑volume environment while maintaining professionalism and confidentiality

Preferred Qualifications

• Prior EPIC billing experience

• Bilingual in English and Spanish

Why You’ll Love Us

• Southern NH Medical Center is a 5‑time Magnet designated hospital

• Health, dental, prescription, and vision coverage for full‑time & part‑time employees

• Medical, dental, and vision coverage

• Life insurance

• Short‑ and long‑term disability

• Flexible Spending Accounts (FSA)

• Competitive pay

• Tuition Reimbursement

• Nursing Student Loan Paydown Program

• 403(b) Retirement Savings Plan

• Education & paid training courses for continued career progression

• & so much more!