Senior Patient Service Representative - Foundation OBGYN - Full Time - Foundation Medical Partners

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and a 5-time Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.

Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Senior Patient Service Representative plays a key role in supporting the daily operations of a busy medical practice. Under the supervision of the Practice Manager, this position provides advanced front desk and administrative support, ensures an exceptional patient experience, and serves as a resource for staff. This role also acts as a point of contact in the manager’s absence and helps drive efficient, patient-centered workflows.

What You’ll Do:

• Serve as a lead front desk resource, supporting day-to-day practice operations and stepping in as office contact when needed
• Greet and assist patients, visitors, and staff while ensuring a welcoming environment
• Schedule appointments, procedures, surgeries, and follow-up visits, while maintaining provider schedules
• Check patients in and out, verify demographics, and update medical records accurately
• Respond to patient inquiries, resolve concerns, and provide exceptional customer service over the phone and in person
• Coordinate patient flow and maintain organization and appearance of front office and waiting areas
• Ensure accuracy of documentation, including scanning and indexing patient records and verifying daily batches
• Manage administrative tasks such as correspondence, meeting notes, and reporting as needed
• Train and mentor new front office staff, serving as a role model and resource for best practices
• Maintain compliance with HIPAA and organizational policies and procedures
• Participate in ongoing training and stay current on system updates and workflow changes

Who You Are / Requirements:

• High School diploma or GED required
• Minimum of 2 years of experience in a customer service or office setting; healthcare experience preferred
• Strong knowledge of front desk operations, scheduling, and patient registration workflows
• Familiarity with medical terminology and insurance processes is preferred
• Excellent interpersonal, written, and verbal communication skills
• Proven ability to multitask, prioritize, and work in a fast-paced environment
• Strong leadership skills with experience mentoring or training others
• Detail-oriented with strong organizational and problem-solving abilities
• Demonstrated commitment to compassionate, patient-centered service
• Ability to work both independently and collaboratively as part of a team

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans with company matching
• Continuous earned time accrual

& more!