SIGN ON BONUS: up to $10,000

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Training and Development Specialist, Access Center is responsible for onboarding and continuous training of Access Center team members. This includes EPIC systems, telephony, customer service workflows, and insurance/payor processes such as referrals, prior authorizations, scheduling, and registration. The role also includes quality assurance analytics and reporting across phone, email, chat, and documentation channels. This hybrid position supports both classroom-based and one-on-one mentoring formats and contributes to strategic growth initiatives through curriculum development and process improvement.

What You’ll Do:

• Train new Access Center staff on workflows, processes, and customer service skills

• Develop and lead continuing education and one-on-one guidance

• Create and maintain curriculum job aids and documentation

• Implement quality assurance scorecards and reporting templates

• Lead curriculum documentation for new workstreams aligned with strategic growth

• Provide feedback and solicit trainee input for continuous improvement

• Represent the Access Center in training-related meetings

• Develop evaluation criteria for training effectiveness and report results

• Collaborate with IT and vendors to align training with departmental strategy

• Support data-driven process improvement initiatives

• Perform other duties as assigned

Who You Are / Requirements:

• Education:

  • Bachelor’s degree in Healthcare Administration, Business Administration, Education, or related field required

  • Master’s degree preferred

• Experience:

  • Minimum of 5 years in healthcare, access, training and development, or quality assurance

• Knowledge & Skills:

  • Strong interpersonal and curriculum development skills

  • Working knowledge of Epic (work queues, referrals, cadence)

  • Proficiency with data tools and reporting systems

  • Comfortable using KPIs and workflow analytics for decision-making

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term, long-term disability, life & pet insurance

• Tuition & certification reimbursement (up to $4,000/year)

• Nursing Student Loan Paydown Program (up to $20,000)

• 403(b) Retirement savings plans with company matching

• Continuous earned time accrual

• & So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.