Southern NH Health System - Director Patient Registration - Revenue Cycle - Full Time

Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:
The Director, Patient Registration leads the operational and strategic management of patient access functions across Southern New Hampshire Health’s hospital and outpatient locations. Reporting to the VP of Revenue Cycle Services, this hybrid position ensures exceptional front-end revenue cycle performance, patient experience, and regulatory compliance. The director collaborates across departments—including clinical teams, IT, and finance—to drive efficiency, quality, and innovation in patient registration services.

What You’ll Do:
• Provide leadership and daily oversight for hospital and outpatient registration teams
• Collaborate with Access Center and clinical leaders to optimize scheduling and patient flow
• Oversee point-of-service collections, insurance eligibility, and check-in procedures
• Ensure accurate, complete, and timely registration to support efficient billing
• Manage performance metrics, audit registration quality, and ensure compliance
• Develop and lead initiatives to improve processes, technologies, and staff training
• Utilize Epic to support reporting, best practices, and revenue integrity
• Lead multidisciplinary projects with clear scope, deliverables, and results

Who You Are / Requirements:
• A seasoned leader with 5+ years of experience in healthcare revenue cycle management
• Bachelor’s degree in healthcare/business/finance required; Master’s preferred
• EPIC and CHAM certifications preferred
• Highly collaborative and analytical, with a focus on performance improvement
• Effective communicator who thrives in a fast-paced, team-oriented environment

Why You’ll Love Us:
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual
& So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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