Office Coordinator

Monday through Thursday 7:30am-4:00pm

No Nights, Weekends or Holidays!

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Office Coordinator will provide administrative services to Cardiac Rehab including support, patient reception, and telephone communication. The incumbent will demonstrate the ability to think independently and work collaboratively with members of the Cardiac Rehab team.

What You’ll Do:

• Perform administrative tasks that promote the effective and efficient function of the department.

• Prepare new patient charts including insurance, history, and authorizations and collate charts for approval. Purge patient charts monthly for scanning.

• Schedule patient appointments; perform follow-up calls for no shows and cancellations.

• Process authorizations and monitor charts for authorization(s) needed.

• Maintain and order office supplies.

• Maintain and update patient database(s).

• Maintain a clean and organized environment.

• Communicate clearly when answering telephone calls, recording messages and responding to inquiries to ensure message accuracy.

• Perform other duties as assigned.

• Work must be performed on-site.

• Communicate in a mature and respectful manner with employees, patients/family members, and other healthcare disciplines to promote a positive work environment.

• Maintain confidentiality of reported and recorded information related to department flow.

Who You Are:

• Education:High School diploma or equivalent required.

• Experience:A minimum of two (2) years of customer service or related experience required. EPIC experience preferred.

• Knowledge:Familiarity with medical terminology. Knowledge of billing and CPT coding.

• Skills:Basic computer skills including word processing and spreadsheet experience. Excellent oral and written communication skills. Strong organizational skills.

• Abilities:Ability to multitask. Ability to work independently as well as in a team environment. Ability to manage patient appointments and prioritize assignments.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term, long-term disability, life & pet insurance

• Tuition reimbursement

• 403(b) Retirement savings plans

• Continuous earned time accrual

& So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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