Southern NH Health System - Vendor Manager, Revenue Cycle - Full Time

Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:
Reporting to the Vice President of Revenue Cycle, the Vendor Manager is responsible for the oversight and performance of all vendors supporting Southern New Hampshire Health’s Revenue Cycle operations. This includes partners involved in bad debt collections, billing, follow-up, statement processing, and software solutions. The Vendor Manager leads vendor lifecycle processes from onboarding through contract renewal or termination, ensuring strategic alignment and optimal performance.

What You’ll Do:
As the Vendor Manager, Revenue Cycle, you will play a key leadership role in managing and optimizing the performance of external vendors that support Southern New Hampshire Health’s revenue cycle operations. You’ll maintain a comprehensive, real-time database of all vendor activities and serve as the primary point of contact for contract management, onboarding, invoice reconciliation, and ongoing performance monitoring.

You will facilitate regular communication between internal Revenue Cycle leaders and vendor partners, leading performance review meetings and ensuring that all vendors are held accountable to service expectations. You'll evaluate vendor invoices for accuracy, monitor adherence to financial and operational metrics, and resolve issues or disputes in a timely and professional manner. This role requires collaboration across departments including IT, compliance, and finance to troubleshoot technical integration issues and align vendor services with SNHH’s strategic goals.

You’ll also support policy and procedure development related to vendor relationships and contribute to continuous improvement efforts by identifying inefficiencies, risks, or gaps in vendor-supported processes. In addition, you’ll investigate and manage patient, staff, or system complaints tied to vendor performance, ensuring resolutions align with our quality standards and patient experience priorities.

Who You Are / Requirements:

• Bachelor’s degree in business or a healthcare-related field

• Minimum of five years of experience in healthcare billing, customer service, or a related field

• Knowledge of medical billing, HIPAA regulations, CPT and ICD-10 coding

• Proficient in EPIC and Microsoft Office, especially Excel

• Strong analytical, communication, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

Why You’ll Love Us:
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual
& So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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