Telecommunications Engineer - IT - Full Time *Onsite in Nashua NH*

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Telecommunications Engineer is responsible for installing, configuring, monitoring, and maintaining various telecommunication systems in support of the complex SolutionHealth Information Technology infrastructure and member/partner networks.

What You’ll Do:

• Configures, installs, and maintains various telephony switches, telecommunication systems, and PBX hardware and software. Configures, installs, and maintains voice mail and unified messaging systems.
• Configures, installs, and maintains call center applications. Configures, installs, maintains, and monitors datacenter and network closet environmental monitoring systems.
• Performs routine system administration including, but not limited to, the adding of new users, setting up of groups, and the implementation of new sites.
• Proactively monitors telecommunication system performance and integrity in order to maintain the highest levels of availability. Triages and escalates issues to other functional groups as necessary.
• Develops, maintains, and tests backup and recovery procedures as they relate to the availability, reliability, and redundancy of the telecommunications infrastructure.
• Maintains an inventory of spare parts, spare equipment, components, etc. in order to provide continuous service to organization users.
• Utilizes current IT Service Management software to ensure end user and/or infrastructure generated incidents (tickets) are logged, dispatched, escalated, and resolved efficiently to minimize user and system downtime. Maintains accurate service request records for reporting purposes.
• Fully monitors and maintains system backups for all assigned hardware and systems. Maintains accurate documentation as it relates to how systems are backed up

Who You Are:

Experience: A minimum of three-five (3-5) years of experience supporting current telecommunication technologies (ie: from Avaya, ShorteTel/Mitel, etc.) required

Education: Bachelor’s Degree in MIS, Computer Science, Information Technology, related field, or equivalent combination of education and 5-7 years relevant experience required.
Licensure/Certification: One or more current IT or Telecommunication industry standard certifications from Cisco, Avaya, etc., Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• Retirement Savings Plan

And more!