Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Manager, Revenue Cycle Applications – Service Reliability is responsible for the operational stability, reliability, and continuous improvement of Epic Resolute and associated Revenue Cycle applications across the health system. This role supports Epic Resolute PB, Resolute HB, Resolute PB/HB Claims, and associated Epic and third‑party revenue applications, along with some work associated with Cadence, Prelude, and HIM.

This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position desires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs.

 The Manager ensures applications meet defined performance, availability, and service levels through effective feature release management, break/fix resolution, testing coordination, and KTLO (Keep the Lights On) activities. This position leads application teams in maintaining an Epic‑first approach while advancing operational excellence through ITIL‑aligned service management and Agile/Sprint‑based execution. As a key departmental leader, the Manager oversees the day‑to‑day support, maintenance, upgrades, and enhancements of assigned applications and teams, including ownership of incident, problem, change, and release management processes.

The role partners closely with Revenue Cycle and IT stakeholders to plan and deliver reliable IT services that support efficient operations and strong financial performance. Strong operational judgment, collaboration, and execution are required to balance competing priorities while maintaining system stability and stakeholder trust.

What You’ll Do:

• Manages a technically competent teams of Analysts and/or other ITS professionals by assisting their staff with prioritizing tasks and projects as needed.
• Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs.
• Advances the evolution of systems to support the effective and efficient flow of patient information across the system and maximize clinical and financial performance. Focused attention to furthering and “Epic first” approach and streamlining technical workflows and system utilization across the organization.
• Oversees systems support and troubleshooting for assigned applications.  Continuously monitors ticket queues, manages ticket distribution and prioritization processes, evaluates, and publishes ticket metrics and ensures team is delivering on SLAs and staying current with assignments.
• Conducts management activities consistent with Agile methodologies and ITIL standards. Acts as both product owner and scrum master for ongoing sprint work.
• Monitors system performance and manages maintenance of existing applications, initiates software upgrades and implements modifications as needed.
• Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors.
• Effectively aligns & balances the interests of multiple, diverse stakeholders across the enterprise, facilitating open dialogue & modelling collaboration. 

Who You Are:

Education:

• Bachelor’s degree or equivalent in Computer Science or related field or a bachelor’s degree in a healthcare-related field. Master’s degree in cyber security preferred.

Licensure/Certification:

• Certification in Resolute HB or Resolute PB, Preferred
• ITIL Foundation Certification within six months of hire, Required

Combination of current Epic training statuses in primary application(s) in application maintenance and development preferred. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion. If not currently certified (or proficient) employee will have 6 months from their DOH (Date of Hire) or DOT (Date of Transfer) into a position that requires certification (proficiency).

Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager, or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!